Alberta Purchasing #26.0145

Strathcona County RFI for a Microsoft Teams-Based Enterprise Telephony Solution

Strathcona County is gathering market input for a possible replacement of its enterprise telephone system with a Microsoft Teams-based solution. - Government buyer: Strathcona County; no specific department, sub-agency, or office is identified. - Opportunity: Request for Information (RFI) to inform a potential future competitive procurement; the final scope and procurement approach are undetermined. - Named OEMs: Microsoft is the technology provider associated with the contemplated Teams Phone solution and the County’s existing Microsoft 365 licensing. Mitel provides the current telephony environment that may be replaced. - Scale: Approximately 1,100 telephone endpoints or users across administrative, operational, public-facing, and safety-sensitive settings. - Capabilities and services of interest: Migration and decommissioning; call queues and departmental workflows; specialty devices and integrations; call recording; scheduled reporting; administrative controls; knowledge transfer; and ongoing support. - Notable requirements: Respondents are asked to address Canadian emergency calling, privacy, security, resiliency, and continuity. - Items and quantities: No specific product models, part numbers, or line-item quantities are provided. The approximate 1,100 endpoints/users describe the environment, not a confirmed purchase quantity.

Description

Strathcona County issued this Request for Information to gather marketplace information and inform future purchasing options for a Teams-based enterprise telephony solution. The County is considering replacing its Mitel-based telephony environment, which serves approximately 1,100 endpoints or users across administrative, operational, public-facing, and safety-sensitive settings. Areas of interest include migration and decommissioning, call queues and workflows, specialty devices and integrations, call recording and reporting, administrative control, support, and Canadian emergency calling, privacy, security, resiliency, and continuity requirements. The final scope, architecture, implementation approach, service model, service levels, and procurement structure have not yet been determined; respondents should refer to the attached Submission Instructions for submission requirements.

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