North Carolina eVP #274-533

Raleigh Fire Department Records Management System and Implementation Services

The City of Raleigh’s Raleigh Fire Department is seeking an integrated Records Management System (RMS) to support fire department operations and reporting. - Buyer: City of Raleigh — Raleigh Fire Department, Raleigh, Wake County, North Carolina. - Requested solution: One comprehensive RMS covering incident reporting, pre-incident planning, fire inspections, scheduling and personnel records, training and certifications, investigations, incident command, community risk reduction, health and safety, and asset and inventory management. - Integration and data requirements: Integrate with CAD and applicable City and third-party systems, including Microsoft AD/Entra ID, Esri ArcGIS, PeopleSoft, EnGov, TCE, and Power BI. Migrate applicable records and attachments from FIREHOUSE/ESO; support historical NFIRS access and NERIS reporting. - Operational requirements: Support mobile use and multiple jurisdictions/agencies, with implementation and configuration, reporting and analytics, security and data management, training, maintenance, and ongoing technical support. - Named technology brands and vendors: Microsoft, Esri, PeopleSoft, EnGov, TCE, Power BI, FIREHOUSE, and ESO. No supplier or OEM is designated for the new RMS. - Quantity and part number: Not specified; the procurement is for a system and associated services. - Contract term: The initial term and renewal options are to be established in the awarded contract; the RFP does not specify a duration. - Estimated value: Not stated in the provided materials; the range below is an analytical estimate.

Description

The City of Raleigh is seeking proposals from one or more firms to provide a comprehensive Records Management System for the Raleigh Fire Department. The system should include modules for pre-incident planning, fire inspections, incident reporting, scheduling, personnel records, community risk reduction, health and safety, reporting and analytics, CAD integration, training, fire investigation, command operations, and asset and inventory management. Proposals are due November 20, 2026, by 5:00 PM. Electronic bids are not permitted; proposals must be submitted according to the instructions in the solicitation attachment.

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