SAM #27-000130

NIH seeks annual maintenance and support for its existing DocuWare environment

The National Institutes of Health is assessing sources for annual support of its existing DocuWare environment at the Clinical Center. - Government buyer: National Institutes of Health (NIH), Clinical Center (CC), Department of Transfusion Medicine (DTM). - OEM: DocuWare Corporation, identified by NIH as the only known source able to support and update the existing system. - Requested service: Annual maintenance and support for DocuWare, Scan Station, View Station, and Test Bench. The environment uses DocuWare Import, Barcode, Forms, and Workflow Manager capabilities. - Quantity and part numbers: Not specified; this is a service requirement rather than a purchase of individually listed products. - Notable requirement: Interested sources should demonstrate specialized experience with the existing environment, device deployments, and Statement of Work requirements. This notice seeks capability statements, not competitive quotations.

Description

The National Institutes of Health (NIH), Clinical Center (CC), Department of Transfusion Medicine (DTM), intends to procure annual maintenance and support services for its existing DocuWare software environment.

DTM currently utilizes DocuWare for the electronic management of records for patients and donors at NIH. The system is currently operational and requires continued maintenance and support to ensure system readiness and continuity of operations. 

The required maintenance and support includes, but is not limited to:

DocuWare Support and Maintenance Scan Station Support and Maintenance View Station Support and Maintenance DocuWare Test Bench Support and Maintenance Services_SOW_Docuware Annual ma…

The anticipated period of performance is December 1, 2026, through November 30, 2027. Maintenance and support will be ongoing throughout the period of performance. 

Sole-Source Rationale

NIH intends to procure these services from DocuWare Corporation. DTM currently owns and operates DocuWare Import, Barcode, Forms, and Workflow Manager capabilities. Based on the Government's current information, DocuWare is the only known source capable of providing the required update and support services for the existing system. 

This notice is not a request for competitive quotations. However, responsible sources that believe they can satisfy the Government's requirements may submit a capability statement demonstrating their ability to provide the required services.

Capability statements must provide sufficient information demonstrating the vendor's ability to provide maintenance and support for the existing DocuWare environment and meet all requirements identified in the Statement of Work. Vendors must possess specialized experience and knowledge commensurate with DTM's environment, device deployments, and required tasks. 

Capability Statements must be received no later than October 16, 2026, at 8:00 AM Eastern Time (ET) and emailed to shasheshe.goolsby@nih.gov. 

The Government will review all capability statements received by the response deadline. A determination by the Government not to compete this requirement based upon responses to this notice is solely within the discretion of the Government. Information received may be considered for the purpose of determining whether to conduct a competitive procurement.

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