SAM #REQUIREMENTS-26-3295

NOAA site-level maintenance and installation support for ePACS and video-surveillance systems

The U.S. Department of Commerce’s NOAA is seeking support for site-level maintenance, repair, parts, and installation for its enterprise access-control and video-surveillance systems. - Government buyer - U.S. Department of Commerce, National Oceanic and Atmospheric Administration (NOAA) - Office of the Chief Information Officer (OCIO), Service Delivery Division (SDD), Critical Infrastructure Management Services (CIMS) - Systems and OEMs - SoftwareHouse: NOAA’s CCure 9000 ePACS and specified iSTAR access-control hardware. - Identiv: TouchSecure card readers. - Innometriks: Cheetah SE reader. - Other named supplier/vendor: ANIXTER, listed for door contacts, request-to-exit devices, door locks, and batteries. - Products requested - SoftwareHouse iSTAR boards and power supplies, including part numbers GSTAR-GCM, GSTAR-ACM, GSTAR004-MB, G2-RM-4E, PSX-ISUSE16-E8SN, PSX-ISUSE08-E4SN, and PSX-ISG2-E2SN. - Identiv TouchSecure readers: IDV-9010AB, IDV-9110AB-PT, IDV-9110AB, IDV-9210AB, IDV-9216AB, and IDV-9216AB-PT. - Innometriks Cheetah SE reader: INN-SECHTA-CTO. - Access-control components include door contact sensors (CS444972), request-to-exit PIR (237989), electric strikes (HES 5000C 12/24D-630 10190403), single mag locks (349398), double mag locks (CS107662), electric door locks (no part number specified), and power supply batteries (CS275437). - The notice provides no quantities; listed items may be ordered as needed. - Services requested - Annual preventive maintenance and inspections for ePACS and eVSS equipment, including functional testing, cleaning, cable re-termination, applicable firmware updates, checks, troubleshooting, and reporting. - On-site technical support, component-level repair or replacement, testing, and requested root-cause analysis; response expectations vary by severity. - Parts ordering and installation across NOAA facilities, potentially covering cameras, readers, panels, door hardware, barriers, enclosures, cabling, conduit, cable management, and power supplies. - Notable requirements and exclusions - Maintain NOAA-approved maintenance checklists and document inspections; replacements must be TAA-compliant and, where applicable, on the GSA Approved Products List. - Applicable security and equipment requirements include UL 2050 certification, UL 294 listing for specified electric strikes, and relevant life-safety requirements for magnetic locks. - Installation includes wiring termination and labeling, post-installation testing and reporting, and coordination for registration with NOAA’s enterprise platform. - Enterprise architecture, software configuration and management, user training, licensing, and core IT operations are excluded. - Performance period - One base year with four option years, for up to five years total.

Description

Purpose

NOAA is seeking information from industry for planning and requirements development of the Critical Infrastructure Management Services (CIMS) program for NOAA’s Enterprise Physical Access Control System (ePACS) and Enterprise Video Surveillance System (eVSS) project. 

Background

The NOAA Office of the Chief Information Officer (OCIO), through its Service Delivery Division (SDD) and Critical Infrastructure Management Services (CIMS) program, is responsible for the secure operation and maintenance of NOAA’s Enterprise Physical Access Control System (ePACS) and Enterprise Video Surveillance System (eVSS). These systems are deployed across multiple NOAA sites and support mission-critical facility security functions.

To maintain operational integrity and meet federal physical security and IT compliance requirements, NOAA requires vendor support for site-level preventative maintenance, on-site technical support, component-level repairs, hardware acquisition, and the installation of ePACS and eVSS equipment. These services are distinct from enterprise-level engineering, software management, and licensing functions managed directly by CIMS and other support contracts.

Objectives

Provide reliable and timely facility-level support and repairs for ePACS and eVSS hardware and infrastructure. Ensure consistency with NOAA’s Enterprise security architecture, technical standards, and lifecycle plans. Reduce system downtime through preventative maintenance and responsive repair services. Support site expansions, system upgrades, and equipment refreshes through structured installation services.

The contractor shall provide all labor, tools, materials, equipment, and transportation necessary to perform preventative maintenance, on-site support, repair, and installation services for NOAA’s Enterprise PACS and Enterprise VSS systems across multiple NOAA facilities.

This contract does not include enterprise-level architecture, software configuration, user training, licensing, or core IT operations, which are retained by the CIMS program.

Please see the attached Performance Work Statement (PWS) for more information. Additional Links:Request for Information (RFI): NOAA FY27 - CIMS PACS/VSS

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