New York State Contract Reporter #2137738

New York State ITS Salesforce Implementation and Professional Services Enterprise Agreement

New York State ITS is seeking a Salesforce-certified partner to provide statewide implementation and related professional services for its existing Salesforce environment. - Government buyer: New York State Office of Information Technology Services (ITS), including its Vendor Sourcing and Management Organization and Vendor Sourcing and Management Division. - OEM: Salesforce, Inc. Salesforce is the named platform; Salesforce, Inc. is prohibited from bidding or subcontracting. - Requested services: Salesforce solution design, configuration, development, deployment, and change-request support for participating State agencies. Work will be defined through project-specific Statements of Work (SOWs), with qualified personnel in the roles specified by the solicitation. - Provide one Enterprise Salesforce Portfolio Manager at no additional cost to the State to support the ITS Salesforce Center of Excellence. Required capabilities include portfolio tracking and reporting, risk and dependency management, performance reviews, reuse planning, issue escalation, and resource capacity planning. The manager must have at least seven years of relevant experience and PMP certification or equivalent. - Provide four training sessions for State personnel covering Salesforce administration, configuration best practices, and platform updates. - SOW planning may include project coordination, risk and issue management, communications, status meetings, status reports, and time reports; specific project scope and charges are set in individual SOWs. - Products and quantities: No Salesforce software, licenses, subscriptions, cloud services, or platform components are being requested. No product part numbers or quantities are specified. The stated service quantities are one portfolio manager and four training sessions; implementation-service quantities are not specified. - Notable requirements: State-funded deliverables must support enterprise reuse and work is governed by the ITS Salesforce Center of Excellence. The procurement seeks one Salesforce-certified consulting partner. Participation goals are 6% SDVOB, 15% MBE, and 15% WBE.

Description

New York State ITS is seeking proposals from Salesforce-certified consulting partners for a three-year Enterprise Agreement Contract to provide implementation and other professional services supporting its existing Salesforce environment. The selected partner will provide qualified personnel for the roles and job titles specified in the bid. Salesforce licenses, products, cloud services, subscriptions, and platform components are excluded because they have been procured separately or are not requested. The procurement lists participation goals of 6% for SDVOB, 15% for MBE, and 15% for WBE.

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