New York State Contract Reporter #2135259

CUNY seeks four collection agencies for overdue student receivables

CUNY is seeking collection agencies to recover overdue student tuition, fees, and other receivables across its colleges. - Buyer: The City University of New York (CUNY), University Central Office; procurement led through the Office of the University Executive Strategic Director and Chief Procurement Officer. Adam Schwartz is identified as Purchasing Manager. - Scope: As-needed collection services, including account management, debtor outreach, payment processing, online payment options, reporting, and related operational support. - Estimated workload: Approximately 28,000 accounts and $51 million in placements over a 12-month period; typical quarterly placements are about 7,000 accounts totaling $12.8 million. - Contracting approach and fees: CUNY anticipates awarding contracts to four agencies. Initial account placements are expected to be distributed as evenly as practicable, with later allocation potentially adjusted based on performance and operational needs. Fees are a percentage of delinquent principal collected. - Important requirements: Agencies must keep CUNY funds in a dedicated, non-commingled account and remit funds separately to each college. Credit reporting and litigation are not permitted; preparing or filing bankruptcy proofs of claim is allowed, with college bursars involved in claim verification. - Qualifications and participation goals: Firms must have at least five years of relevant experience and secure, compliant IT systems. Participation goals are 30% MWBE and 6% SDVOB, with a utilization plan or supported waiver required for award. - Named existing platforms/vendors: PeopleSoft/Oracle is used for student accounts, and Nelnet Campus Commerce for electronic payments. These are existing systems, not products being procured. - OEMs and products: No OEMs, product models, or product part numbers are specified; this is a services procurement.

Description

CUNY is seeking qualified firms to provide comprehensive collection agency services on an as-needed basis for past-due student tuition, fees, and other student-related receivable accounts. Services include debtor outreach, payment processing, reporting, and related support for the University’s collections operations. The contract term is three years, with the option of two one-year renewals. The response deadline is October 23, 2026, at 4:00 PM.

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