Massachusetts COMMBUYS #BD-27-1042-ENV-ENV01-134180

Massachusetts Environmental Police market research for towing, recovery, roadside assistance, transport, and HAZMAT services

The Massachusetts Environmental Police is researching providers for statewide towing, recovery, roadside assistance, vehicle transport, and HAZMAT response. - Government buyer: Commonwealth of Massachusetts, Executive Office of Energy and Environmental Affairs, Massachusetts Environmental Police (MEP); office location identified as Chelsea, Suffolk County. - OEMs and vendors: No OEMs, vendors, or named service providers are identified in the materials. - Services requested: - Voluntary and involuntary towing, vehicle recovery, extrication, winching, accident recovery, and transport for MEP vehicles and stranded motorists when requested. - 24/7/365 roadside assistance, including battery testing and replacement, jump starts, fuel delivery, tire replacement, and lockout assistance. - Vehicle and equipment relocation among residences, dealerships, regional headquarters, repair and maintenance facilities, storage locations, and Commonwealth surplus locations. - HAZMAT response related to towing, recovery, vehicle accidents, spills, and disabled vehicles, including containment, cleanup, and disposal. - Coverage and equipment: Statewide Massachusetts service, including Martha’s Vineyard and Nantucket, plus out-of-state service for approved training, emergency deployments, or official events. Requested capabilities include flatbed, hook-and-chain, boom, light-, medium-, and heavy-duty towing, heavy rotators, and specialized off-road or marine recovery equipment. - Vehicles and equipment served: Passenger vehicles, SUVs, pickup and commercial trucks, OHVs, motorcycles, enclosed trailers, boats, boat trailers, and specialized agency equipment. No quantities or part numbers are specified. - Notable operating requirements: Providers are asked to describe 24/7/365 dispatch and priority-call handling, a 30-minute target response, ETA notifications, GPS tracking, escalation procedures, qualifications, insurance and licensing, HAZMAT staffing and equipment, service limitations, pricing and surcharges, documentation, invoicing, account support, performance reporting, data protection, continuity, and service transition. - Opportunity status: This is a market-research RFI and does not itself award a contract or commit MEP to a future procurement.

Description

This Request for Information seeks vendor advice and analysis about the current marketplace for statewide towing and recovery services, to help the Massachusetts Environmental Police assess providers and inform a possible future solicitation. The requested capabilities include voluntary and involuntary towing, vehicle recovery and transport, 24/7 roadside assistance, and HAZMAT response. Coverage should include Massachusetts, Martha’s Vineyard, and Nantucket, with out-of-state towing for approved training or events; respondents are asked to describe availability, equipment, response times, qualifications, and pricing approaches. The RFI is for information only and does not commit the agency to a contract.

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