Opportunity
Quebec SEAO #20174954
Québec seeks on-demand first-level technology support for its Customer Service Centre
Posted
October 06, 2026
Respond By
November 09, 2026
Identifier
20174954
NAICS
561422, 541513
The Government of Québec is seeking on-demand first-level technology support for its Customer Service Centre Directorate. - Buyer: Government of Québec, Ministère de la Cybersécurité et du Numérique, Direction générale des services contractuels; services will support the Customer Service Centre Directorate (DCSC). - Requested service: A single provider to deliver first-level technical support and troubleshooting for intermediate and central platforms, infrastructure, office equipment, and software. - Service volumes and pricing: Payment is based on unit prices for answered telephone calls and tickets handled through self-service; quantities are not stated. - Value and duration: Estimated value is CAD 5,261,757, and the contract may run for up to 36 months. - Notable requirements: Bidders must demonstrate call-centre supervision and management capability, resources, and infrastructure; be authorized to contract by Québec’s Autorité des marchés publics; maintain an ISO 9001:2015-compliant quality assurance system; meet applicable Québec French-language requirements; and provide required education documentation for proposed personnel. - OEMs and vendors: No product OEMs or service vendors are named in the opportunity.
Description
The Ministère de la Cybersécurité et du Numérique is seeking technical services for first-level support and troubleshooting for customer-service-centre technology services. The scope includes intermediate and central platforms, infrastructure services, and support for office equipment and software for the Customer Service Centre Directorate (DCSC). The contract is on demand with a single service provider, paid at unit prices based on answered telephone calls and tickets handled through self-service, for a maximum duration of 36 months. The estimated contract amount is CAD 5,261,757, and bidders must have the experience, resources, and infrastructure to supervise and manage call-centre operations.