Tennessee Department of General Services #32701-26-360

Tennessee State Parks Golf Course Management Software and POS Hardware

Tennessee State Parks is seeking a golf course management platform and contractor-furnished POS hardware for its nine golf courses. - Buyer: State of Tennessee, Department of Environment and Conservation; sub-agency: Tennessee State Parks. Procuring office is not specified; buyer location is Nashville, Davidson County, Tennessee. - Scope: A unified golf course management and point-of-sale system for nine Tennessee State Parks golf courses, including online tee-time booking, dynamic pricing, golf and retail sales, food-and-beverage POS, inventory management, revenue management, and reporting. - Named vendors and integrations: Maestro Hospitality Systems, Noteefy, and Yellow Dog Inventory are identified as systems the platform must integrate with; the solicitation does not identify them as the selected supplier or as manufacturers of the requested hardware. - Products: One golf course management software system serving nine courses, plus a contractor-furnished commercial-grade POS hardware suite. Hardware quantity and part numbers are not specified. Required hardware includes POS terminals, touchscreens, thermal receipt and snack bar printers, cash drawers, barcode scanners, and EMV-certified payment terminals. - Services: Implementation and configuration, data migration, testing, training, software support and maintenance, and hardware maintenance and repair. The RFP also lists monthly application/service fees including equipment rental for 60 months, renewal-period fees, and hourly change-order work; proposed prices are blank. - Notable requirements: Support cross-course bookings, customer accounts and loyalty, role-based access and single sign-on, payment processing, and a working API. The service must provide at least 99.9% uptime; support must be available at least seven days a week, with a stated response time of 24 hours. Defective hardware must be repaired or replaced within five business days. - Value and term: The stated maximum liability for the initial 60-month term is $450,000. Up to five renewal options of up to 12 months each may extend the maximum term to 120 months.

Description

The State of Tennessee is seeking a golf course management software system for Tennessee State Parks' nine golf courses. Required capabilities include online tee-time scheduling, retail point of sale, merchandise inventory, food and beverage sales, tee-sheet revenue management, reporting, a working API, and integration with Maestro Hospitality Systems software. The system must support efficient transaction processing, real-time inventory visibility, customer engagement, and data-informed decisions across business units and locations. The solicitation states an estimated maximum liability of $450,000 for 60 months.

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