Jacksonville Transportation Authority #SS-26-003

JTA public-engagement SaaS platform access and support

Jacksonville Transportation Authority is seeking continued access to a public-engagement software platform for agency-wide outreach and public participation. - Government buyer: Jacksonville Transportation Authority (JTA), Planning & Project Development department; no further sub-agency or office is identified. - OEMs and vendors: No platform OEM or supplier is identified by name in the provided materials. JTA is the buyer, not the vendor. - Requested service: A web-based public-participation platform with annual service periods for Years 1, 2, and 3, plus unlimited authorized users and 20,000 text messages. The pricing form lists quantity 1 for each line item; quantities are estimates and pricing is to include all scope-related costs. - Platform capabilities: Project webpages, surveys, comment forms, forums, live polling, paper surveys, interactive maps, virtual meetings, participant registration, telephone participation, speaker queues, multilingual tools, transcription, and archiving. The platform is also expected to consolidate public input from web, email, phone, voicemail, text, chat, surveys, and maps, and support outreach, contact management, and responses to comments. - Notable requirements: Centralized stakeholder records and long-term engagement history; participant mapping; demographic and environmental data integration, including Census/ACS data; ArcGIS and/or Google Maps support; translation for at least 100 languages; mobile responsiveness and accessibility for screen-reader users and people with visual impairments; configurable dashboards and demographic, geographic, and sentiment analysis; APIs or other integrations; and the ability to embed engagement content in JTA digital platforms. - Additional services: Continued SaaS hosting and access, maintenance, upgrades, technical support, training, and customer-success services. - Opportunity context: JTA has announced an intent to make a proposed sole-source award for continued platform use. No specific hardware, manufacturer, or product part numbers are identified.

Description

JTA intends to award a sole-source contract to Cityzen Solutions, Inc. dba PublicInput for continued use of its public-engagement software-as-a-service platform. The scope includes continued platform access, licensing, hosting, maintenance, technical support, training, and customer-success services for agency-wide public involvement, outreach, communications, and participation. Required functionality includes public engagement webpages and tools, virtual meetings, multichannel input management, stakeholder databases, mapping and demographic analysis, translation and accessibility features, reporting, integrations, and long-term engagement records. Interested providers must submit a letter of interest addressing the scope, including provider background, service history, cost, and contact information, through the JTA OpenGov Procurement Portal by October 22, 2026, at 5:00 p.m. ET.

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