Ontario Tenders #rfx_20483

Ontario seeks a modern Victim Notification System with hosting and application support

The Government of Ontario is seeking a modern Victim Notification System to replace its existing interactive voice response service. - Buyer: Government of Ontario, Ministry of the Solicitor General; no specific sub-agency or office is identified. - Requirement: Establish and deliver a secure, scalable, user-centric Victim Notification System for automated and manual notices to registrants about changes in the status of accused persons or offenders under provincial supervision. - Services and term: Monthly application support and hosting are required. The estimated initial contract term is 48 months. - OEMs and vendors: No OEM, product brand, or vendor is named in the provided opportunity information. - Notable requirements: The new platform will replace the existing interactive voice response solution and support both automated and manual notifications. - Estimated value: Not stated; any value range is an independent estimate.

Description

The Ministry of the Solicitor General is seeking a vendor to establish and deliver a modernized Victim Notification System (VNS) to replace the current interactive voice response (IVR) solution. The platform must be secure, scalable, and user-centric, and support automated and manual notifications to registrants about changes in the status of accused persons or offenders under provincial supervision. The project is a services procurement with an estimated initial term of 48 months. An optional information session is scheduled for October 13, 2026, via Microsoft Teams.

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