Federal Register #2026-20397

Interior seeks public comment on renewing its customer-experience feedback collection

The Department of the Interior is seeking public comments on renewing its customer-experience feedback information collection, not soliciting a procurement. - Government buyer: Department of the Interior, Office of the Secretary. - Collection: “Improving Customer Experience (OMB Circular A-11, Section 280 Implementation),” OMB Control Number 1090-0012. - Purpose and methods: Gather feedback from customers and stakeholders to improve Federal services and programs through questionnaires, surveys, and interviews. - Estimated annual burden: 146,384 respondents and responses, totaling 13,876 burden hours; response times range from 3 to 90 minutes depending on the method. - Notable requirements: The proposed renewal is without change. Personally identifiable information should be limited to what is necessary, respondent burden should be minimized, and some results may be shared through government-wide transparency channels in coordination with OMB. - Procurement scope: No products or services are being solicited, and no OEMs or vendors are identified.

Description

The Department of the Interior is proposing to renew its information collection under the Paperwork Reduction Act of 1995. The collection gathers customer and stakeholder feedback to support improvements to Federal service delivery and programs under OMB Circular A-11, Section 280. The notice describes an extension without change of the currently approved collection, with voluntary, low-burden feedback activities such as questionnaires, surveys, and interviews. Comments are due November 5, 2026.

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