Illinois BidBuy #27-497DVA-CENTR-B-54444

Warrior Assistance Program phone support and phone system services

The Illinois Department of Veterans Affairs is seeking Warrior Assistance Program phone support, staffing, and phone-system services. - Government buyer: Illinois Department of Veterans Affairs (IDVA), Central Office, Springfield, Illinois. - Requested services: Care Coordination Center staff phone support, behavioral health specialist support, program management, and a 24/7 answering service for overflow calls, weekends, holidays, and overnight coverage. Each listed service has a quantity of 1. - Requested product: Phone System Platform, quantity 1; no part number is provided. - OEMs and vendors: No manufacturers, OEMs, or vendors are named in the provided information. - Schedule information: The notice indicates 10 total items, but only five are described in the available information. - Notable requirement: The answering service must provide coverage around the clock, including weekends and holidays.

Description

The Illinois Department of Veterans Affairs is seeking Warrior Assistance Program services under an emergency notice. Listed services include care coordination center staff phone support, behavioral health specialist support, program management, a 24/7 answering service for overflow calls, weekends, holidays, and overnight coverage, and a phone system platform. The notice lists NIGP 915-20 (Call Center Services) and indicates responses are due October 20, 2026, at 10:00 AM. No small business set-aside is indicated.

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