Warren County Civicplus #23

Warren County managed IT, cybersecurity, and technology support services

Warren County Commissioners in Pennsylvania are seeking a provider to manage countywide IT and security operations, including support for the County’s 911 center. - Buyer: Warren County Commissioners, Warren County, Pennsylvania; no sub-agency or office is identified. - Services requested: Managed IT and cybersecurity; 24/7/365 onsite and remote monitoring; physical and cloud server, network, desktop, laptop, email, internet, remote-access, and Laserfiche support; backups and recovery; IT planning and implementation; asset and software-license management; employee training; records support; and court and meeting audio/video technology support. - Named OEM/vendor: Laserfiche, whose system requires maintenance and support. No other service-provider vendors, hardware manufacturers, part numbers, product quantities, or specific hardware purchases are identified. - Notable requirements: Respondents should demonstrate local-government IT experience and familiarity with municipal operations, including 911 centers. Staff working with law-enforcement systems must undergo background checks and fingerprinting. The provider must protect sensitive information, support recognized information-security standards, and obtain County approval before subcontracting. - Operational and purchasing considerations: The provider will help develop and annually update an Incident Management and Response Plan, support the IT Operational Recovery Plan, assist with IT and security policies, and preserve or produce records for public-records and legal processes. Hardware and software needs may change; the County retains responsibility for direct payment to vendors for approved purchases. - Contract term: Three years, with up to two additional one-year renewals by mutual written agreement; a limited extension may be used to avoid a service gap.

Description

Warren County Commissioners are seeking a qualified professional vendor to manage and support the County’s information technology and security needs through comprehensive managed services. The scope includes threat monitoring, 24/7/365 onsite and remote monitoring, server and network support, backups, email and remote-access support, security planning, incident response, and assistance with cyber insurance, among other services. Firms should demonstrate experience with local government IT and familiarity with 911 center operations; technical system details are available upon request and require signing a non-disclosure agreement. Proposals must be submitted by email by November 12, 2026, at 4:30 p.m.; the RFP states this is a three-year contract with the possibility of two additional one-year renewals by mutual written consent.

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