Opportunity
District of Columbia Cobblestone Systems #CFOPD-27-C-001
Award for Lot-Line IVR maintenance, technical support, and optional enhancements
Posted
September 24, 2026
Identifier
CFOPD-27-C-001
NAICS
541511, 541512, 541519
The District of Columbia is awarding ongoing support for the Office of Lottery & Gaming’s proprietary Lot-Line Interactive Voice Response system. - Government buyer: District of Columbia Office of the Chief Financial Officer, Office of Contracts, on behalf of the Office of Lottery & Gaming (OLG). - Awardee and OEM: MS Technologies Corporation, creator of the Lot-Line IVR software, will provide maintenance and technical support. - Core services: Lot-Line maintenance and IVR technical support, each priced as 12 monthly service units for the base year and for each of four one-year option periods. - Optional enhancements: Office-phone auto-answering and call routing; commercial game messages; survey functionality; support for a new game, including script changes, voice recording, reports, and game management; and lottery website interface programming and testing for one or two games. - System capabilities supported: Lottery results and historical numbers, website/XML updates, and SMS messaging. - Pricing: The award is described as capped at $99,636. The schedule also prices the base year and each option year at $99,636, which would total up to $498,180 if all four options are exercised; the documents differ in how they characterize the overall ceiling. - No separate hardware products or product part numbers are identified.
Description
The District of Columbia Office of the Chief Financial Officer, Office of Contracts, on behalf of the Office of Lottery & Gaming, awarded a contract to MS Technologies Corporation. The contractor will provide continued maintenance and support for the Interactive Voice Response (IVR) System Lot-Line software created by MS Technologies Corporation. The contract is firm fixed price with a not-to-exceed amount of $99,636. The current term is November 1, 2026 through October 31, 2027, and the contract lists four one-year option periods.