Mammoth Lakes Town Opengov #312022

Ticketing system implementation and support for the Dave and Roma McCoy Arts and Cultural Center

The Town of Mammoth Lakes is seeking a ticketing platform and implementation support for its new Dave and Roma McCoy Arts and Cultural Center. - Government buyer: Town of Mammoth Lakes; Public Works is soliciting the system, and the Parks and Recreation Department will manage the Center. The listed contact is David Baron, Arts and Culture Manager. - Venue: A 254-seat theatre and a separate 75-seat black box space. - Requested service: Build, configure, integrate, and support a multi-venue ticketing system; no specific software product, hardware model, part number, or purchase quantity is identified. - Ticketing capabilities: Assigned seating and general admission; event-specific sales settings; free tickets; donations to multiple entities in one transaction; subscriptions and multi-performance events; ticket transfers, digital ticketing, scanning, and end-of-show accounting reports and exports. - Integrations and operations: Website and mobile ticketing, integration with the Center’s website, financial systems, and credit-card processing, plus concession point-of-sale capabilities or a proven integration with Clover POS. The provider must define local hardware needs and offer straightforward setup for facility staff. - CRM and security: Audience and producer records, contact and billing information, audience selection and data exports, email and social marketing, permissions, analytics, and reporting. Personal and payment information must be protected, with responsive 24/7 support. - Named vendor/platform: Clover is the only named commercial platform; it is identified as a POS integration option, not as the specified ticketing-system OEM. - Pricing and delivery expectations: Proposals should detail licensing, setup, hardware, training, support, ongoing costs, and payment-processing fees. The system must be operational and tested before reservations are made available, ahead of the Center’s anticipated summer opening.

Description

The Town of Mammoth Lakes seeks proposals from qualified firms to build and support a ticketing system for the Dave and Roma McCoy Arts and Cultural Center, a performing arts venue under construction and anticipated to open in Summer 2027. The system is expected to support assigned seating and general admission, free tickets, donations, subscriptions and multi-performance events, reporting, digital and mobile ticketing, and integrations with the Center’s website, financial systems, payment processing, and Clover POS or equivalent POS capabilities. The requested scope also includes CRM and audience analytics, security for user and payment data, defined hardware requirements, and responsive 24/7 support. The system is expected to be operational, tested, and available for reservations no later than April 30, 2027; the Town will award the contract to the firm whose proposal is most advantageous to the Town and facility patrons.

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