Palo Alto Opengov #RFP197646

Cloud outage management, switching-order, and control-room logging platform for Palo Alto electric operations

The City of Palo Alto Utilities is seeking a cloud-hosted platform for electric utility outage management, switching orders, and control-room logging. - Government buyer: City of Palo Alto Utilities (CPAU), Utilities Department, Electric Operations Division, City of Palo Alto, Santa Clara County. - OEMs and vendors: No software OEMs, manufacturers, or bidding vendors are named. The required integration endpoints are the California Independent System Operator (CAISO) Outage Management System and Reliability Coordinator West (RC West). - Primary solution: Integrated outage management, high-voltage switching-order management, and electronic control-room logging software. No part numbers or fixed software quantities are specified; the solution may be licensed perpetually or as SaaS. - Key capabilities: Switching-order authoring, review, approval, sequencing, and execution tracking; safety interlocks, step validation, digital tags and clearances; planned and emergency outage coordination; time-stamped searchable logs, shift handovers, and tamper-evident audit trails; and NERC/WECC compliance reporting, including TOP, IRO, and FAC requirements and SAIDI, SAIFI, and MAIFI metrics. - Critical integrations: Native, automated, two-way CAISO and RC West integration is required. Manual re-entry, bespoke wrappers, and custom third-party middleware are not acceptable. - Implementation and operations: Approximately 800 hours of turnkey implementation, including project management, asset ingestion, configuration, API setup and testing, user acceptance testing, and training. The vendor must also provide cloud hosting, ongoing interface maintenance, software updates, and 24/7/365 critical-incident support. - Security and availability: Tier III-or-higher cloud environment; SOC 2 Type II, FedRAMP, or equivalent security credentials; SAML 2.0/Azure AD single sign-on; role-based access; at least 99.9% availability; and disaster recovery targets of no more than four hours RTO and one hour RPO. - Agreement services: The accompanying professional services agreement describes project services, potential on-call work, and additional services authorized through task orders. - Contract term: Five years. Year 1 includes licensing or subscription and implementation; Years 2–5 include annual licensing or subscription, support, maintenance, and updates. Specific start and end dates are not stated.

Description

The City of Palo Alto Utilities (CPAU) is seeking a cloud-hosted outage management system, electronic operational logging platform, and switching order management suite for Electric Operations. The solution will support high-voltage switching orders, planned and unplanned outage coordination, auditable control-room logs, and required native automated integration with CAISO and RC West interfaces, with NERC and WECC compliance tracking. The five-year contract includes software licensing, secure cloud hosting, configuration, testing, training, and ongoing 24/7 support and maintenance. Proposals are requested on a firm-fixed-price basis with a not-to-exceed amount.

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