Boone County Ionwave #36-08OCT26 Addendum 5

Boone County network monitoring and patch management software subscription

Boone County Purchasing is seeking a subscription-based network monitoring and patch management solution for the County’s IT environment. - Buyer: Boone County, Missouri; Boone County Purchasing. The listed contact is Brijanna Purdy. - Requested solution: Annual subscription software for monitoring networks, endpoints, servers, and applications, plus patch management for Windows, macOS, Linux, and third-party applications. No part numbers or selected solution are specified. - Scale: License for about 814 endpoints and about 329 network devices, comprising 132 access points, 12 firewalls, and 180 switches. The environment also includes 129 servers, 3 domain controllers, roughly 10 facilities, and at least 1,300 network connections. - Important capabilities: Real-time monitoring, alerting and reporting; configurable patch deployment; SNMPv3 monitoring; topology mapping; application performance monitoring; Active Directory/LDAP integration; vulnerability management; dedicated IP address management (IPAM); and dedicated data-exfiltration capabilities. Scope includes services and platforms such as Active Directory, DNS, DHCP, IIS, SQL Server, Tomcat, mPower, Microsoft Teams, VoIP, ServiceNow, VMware, Microsoft 365/O365, and SAN/NAS storage. - Deployment and support: Initial setup, configuration, documentation, and administrator training for five County IT staff are requested. County staff will manage the solution and alerts after deployment; vendor-managed ongoing monitoring is not required. Vendors should price implementation, training, support tiers, and optional modules separately. Cloud hosting must use US-based hosts; virtual and physical deployment options or pricing are requested. Demonstrations or proof-of-concept activities may be considered. - Named OEMs, vendors, and products: NinjaOne is mentioned in solicitation questions, not identified as selected. SolarWinds Patch Manager and WSUS are existing patch tools the County intends to replace; Symantec AV is the current antivirus. The environment also references Cisco, Check Point, Microsoft, IBM, VMware, ServiceNow, Cisco Duo (Duo), Microsoft Authenticator, Endpoint Central, Adobe, Java, AWS, Microsoft 365/O365, Tomcat, and mPower. No vendor or OEM is selected for the new solution.

Description

Boone County is seeking proposals for a subscription-based network monitoring and patch management software solution to support its IT infrastructure. The solution is intended to support monitoring and patch management across the County’s IT environment, including endpoints and network devices. Following initial deployment, the County’s IT Department will handle day-to-day administration, configuration, and maintenance. Vendor-managed services are not required beyond initial setup, training, and standard technical support.

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