Pennsylvania eMarketplace #4400035089

Pennsylvania statewide hosted NG911 call-handling services qualification

Pennsylvania is qualifying manufacturers to provide hosted Next Generation 911 call-handling services for public safety answering points statewide. - Government buyer: Commonwealth of Pennsylvania, Pennsylvania Emergency Management Agency (PEMA); statewide scope. - Opportunity: An Invitation to Qualify for manufacturer-provided, vendor-hosted NG911 call-handling equipment (CHE) services. Qualification does not guarantee project work; specific deployments and quantities will be set through later RFQs and purchase orders. - OEMs and vendors: No CHE manufacturer or service vendor is named. Applicants must be the manufacturer of their proposed CHE; manufacturer-certified channel partners and resellers are not eligible. JAGGAER is named as the electronic qualification portal and technical-support provider, not as the CHE supplier. - Requested service: A comprehensive hosted solution for Pennsylvania PSAPs, including geo-diverse hosting, hardware and software, installation, interfaces, testing, migration, training, maintenance, and 24/7/365 support. It must process emergency and 10-digit calls via voice, video, text, TDD/TTY, RTT, and data, and support callbacks, outbound calls and texts, call prioritization, and automatic call distribution. - Integration and resilience: Connect with statewide NG911 and ESInet services, management information systems, CAD, GIS, radio systems, long-term recorders, and PSAP applications. Requirements include multi-PSAP support, local survivability, disaster recovery, no single points of failure, and capacity for at least 150% of expected normal combined call volume. - Notable qualifications: Applicants must demonstrate at least five years of relevant experience; a qualifying service deployed in a multi-PSAP production environment for at least two years; compliance with specified NENA standards; three hosted NENA i3-compliant PSAP references; and the ability to sustain 99.999% availability and reliability. A management information system must provide near-real-time metrics, reports, and dashboards. Possible emerging capabilities include transcription, translation, call summarization, live-stream video, and multimedia sharing. - Line items: No specific equipment, part numbers, or quantities are identified. The requested service is statewide hosted NG911 CHE services; the service scope and quantities will be defined in later project orders. The listed code 92000000-ITQ-640 is a commodity code, not a product part number.

Description

The Pennsylvania Emergency Management Agency (PEMA) is seeking qualified suppliers for a statewide Next Generation 911 Call Handling Equipment (NG911 CHE) Services Invitation to Qualify. Qualified contractors will provide vendor-hosted services, including hardware, software, implementation, and 24/7 support for Pennsylvania Public Safety Answering Points (PSAPs). Contractors must meet stated experience, manufacturer, service deployment, reference, questionnaire, and capability requirements; qualification does not guarantee work. Qualified suppliers may later respond to Requests for Quote for specific projects and services.

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