Utah Public Procurement Place U3P #AK27-106

Utah five-year Ideagen Qualtrax hosting, maintenance, and document-control services

Utah seeks five years of cloud document-control and compliance services for its forensic laboratories. - Government buyer: State of Utah Division of Purchasing; conducting unit: Utah Department of Public Safety, Bureau of Forensic Services (BFS), Bureau of Forensic Services Laboratory System. The service also supports the Toxicology Laboratory. - Primary OEM: Ideagen — the existing Qualtrax document-control system is to be maintained, hosted, and supported; the solicitation does not require selection of a specific vendor. - Requested services: Five-year cloud hosting, monitoring and security, automated backups, maintenance, upgrades, and technical support for the existing BFS Qualtrax data. No separate product units or part numbers are specified. - Key capabilities and requirements: Document lifecycle and version control, templates and linked documents, configurable workflows and alerts, standards mapping and audit gap analysis, audit and corrective/preventive action management, reporting, and employee training and testing. The system must support single sign-on and FedRAMP or GovRAMP compliance. The provider must maintain ISO 9001 certification and demonstrate at least 10 years of forensic-science document-control experience. The solution must support laboratory accreditation and audits against ISO/IEC 17025:2017, ANAB AR3125, and FBI Quality Assurance Standards. - Budget and pricing: Stated project budget is $70,000 for the full five-year term. Proposals must price each of the five service years; pricing must include direct and indirect performance costs, with no additional charges, and be guaranteed for one year. - Other named vendors/products: WORLDDOX, Laserfiche, MS Access, Oracle, Sybase, and SQL Server appear as examples, not required solutions. Offerors must certify that proposed goods and services are not from Huawei Technologies Company or ZTE Corporation, including their subsidiaries or affiliates.

Description

The State of Utah is seeking a five-year contract for updates, support, and maintenance of the Bureau of Forensic Services’ Qualtrax Document Control System. The work includes cloud hosting, system monitoring and security, automated backups, maintenance, software upgrades, and compliance support for forensic laboratory documentation, processes, and training records. The system must support document control workflows, standards-based auditing, employee testing and training, and single sign-on, and must meet FedRAMP or GovRAMP requirements. The RFP anticipates a single contract award to the highest-scoring responsive and responsible vendor; the stated project budget is $70,000 for five years.

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