Opportunity
SAM #36C24127Q0007
EndoSoft Endoscopy PACS Preventive and Corrective Maintenance
Buyer
Department of Veterans Affairs
Posted
October 02, 2026
Respond By
October 12, 2026
Identifier
36C24127Q0007
NAICS
811219
The Department of Veterans Affairs is seeking maintenance for the EndoSoft Endoscopy PACS system at its White River Junction facility. - Government buyer: Department of Veterans Affairs, White River Junction Healthcare System, VAMC White River Junction; Network Contracting Office 1 (NCO 1) is also identified. - OEM and vendor: EndoSoft is the named system/OEM. UTech Products Inc. is identified in the service-contract attachment. - Requested service: One EndoSoft preventive and corrective maintenance service contract covering the current software license and Endoscopy PACS system. No model or part number is provided. - Includes remote software support, installation, configuration, technical support, upgrades, repairs, full-coverage OEM parts, emergency service, and one annual preventive maintenance visit. - Notable requirements: 98% uptime; response and coverage requirements; qualified technicians and service documentation; VA-network connectivity and Section 508 accessibility compliance. - Opportunity context: The materials include a sources-sought notice for market research; pricing is not requested in that notice.
Description
DESCRIPTION OF SERVICES: The Department of Veterans Affairs (NCO 1), VAMC WRJ 163 Veterans Drive, White River Junction, VT 05001-0001, has a requirement for a Service and Maintenance Contract for the preventative and corrective maintenance for the EndoSoft Endoscopy system. Services will include remote software service and support for the PACS information system used at the White River Junction (WRJ). These services include installation, configuration, technical support, software upgrades, and repairs for all EndoSoft software components.
The purpose of the service contract is to maintain the current EndoSoft software license, which supports an endoscopy‑specific electronic health record solution used in medical offices and hospitals. The system connects directly to the VA network and must meet Section 508 accessibility standards in accordance with VAAR 852.239‑76 (See attached SOW for full details).