San Jacinto Community College Ionwave #SJC Quote #27-001

Email communications platform, implementation, and support services

San Jacinto Community College District is seeking an email communications platform and related services for use across multiple College departments. - Buyer: San Jacinto Community College District (SJCCD), Purchasing Department. - OEMs and vendors: No email platform OEMs, brands, or commercial vendors are identified in the solicitation. - Platform and capabilities: Email creation, editing, branded responsive templates, personalization, scheduling, targeted campaigns, mail merge, contact and subscription management, audience segmentation, automation, analytics, reporting, and security and privacy safeguards. Unlimited contact storage is required. - Pricing: Quote annual service by email-send volume: 1–250,000; 250,001–500,000; 500,001–1,000,000; 1,000,001–2,000,000; and 2,000,001–3,000,000 sends, plus a cost-per-thousand rate for high-volume sends above 3,000,000. Vendors must state included user-account limits and prices for additional accounts and applicable implementation, training, support, migration, and annual escalation charges. - Related services: One-time configuration, account setup, data migration or import assistance, integrations, onboarding, launch support, administrative and ongoing user training, and ongoing technical and customer support. - Notable requirements: Accessibility evidence must document testing for WCAG 2.1 Level AA conformance, such as a current VPAT or Accessibility Conformance Report. The platform must support role- or department-based permissions and appropriate security, privacy, backup, recovery, and incident-response safeguards. - Term: One base year with four optional one-year renewals. Implementation and onboarding must be completed by the required launch deadline.

Description

San Jacinto Community College District is soliciting quotes from qualified firms to provide email communication services for multiple College departments. The solution should support email creation and distribution, contact and subscription management, automated campaigns, analytics and reporting, and security and privacy safeguards. The scope also includes implementation, onboarding, training, and ongoing technical and customer support; implementation and onboarding must be completed by November 30, 2026. Pricing is requested across annual email-send volume tiers, with unlimited contact storage.

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