Nevada ePro #70CNR-S3770

Maintenance and support for 22 Ventek self-pay kiosks at Nevada state parks

Nevada is seeking a vendor to maintain and support its existing self-pay kiosks at state parks. - Government buyer: State of Nevada Purchasing Division, for the Department of Conservation and Natural Resources — Nevada Division of State Parks. - OEM/system: Ventek is the named provider of the existing kiosk system; no prospective service vendor is named. The work is intended to extend the existing system’s life, not replace it. - Scope and quantities: Maintain and support 22 kiosks statewide, including preventive maintenance, helpdesk and remote diagnostics, on-site repairs, component installation and testing, software updates, payment-processing support, and operational reporting. - Products and pricing items: Compatible kiosk replacement components, receipt paper and other consumables, and peripheral/communications equipment are anticipated, but no part numbers or quantities are specified. The pricing form also lists reporting software with unlimited credentials (quantity 1), processing fees per machine (quantity 1), software hosting (quantity 1), support costs (quantity 1), and additional services (quantity not specified). - Notable requirements: Maintain compatibility with Ventek kiosks; support secure credit- and debit-card transactions and PCI compliance; protect payment data, including encrypted U.S.-based data storage and transmission; provide transaction, location-based revenue, error, and failed-transaction reporting with common-format exports; and document service and escalation activity. - Contract term: Initial two-year term with two optional one-year extensions. Annual subscription status is not specified.

Description

The Nevada Division of State Parks is seeking proposals for maintenance, technical support, and reporting services for its existing 22 self-pay stations located in Nevada State Parks. The work is intended to extend the operational life of the existing infrastructure rather than replace the system. Services include compatible hardware and software support, payment processing security, transaction and revenue reporting, helpdesk and repair support, preventive maintenance, and related operational services. The solicitation anticipates one contract, with an initial two-year term and options for two one-year extensions.

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