Ohio Procurement Portal #SRC0000042156

Ohio Department of Aging Freshservice Subscription Renewal

The Ohio Department of Aging is seeking a renewal of Freshworks Freshservice subscriptions and add-ons for its Information Systems Division. - Government buyer: State of Ohio, Ohio Department of Aging, Information Systems Division; located in Columbus, Franklin County. - OEM: Freshworks, Inc. The department requires bidders to be authorized Freshworks resellers; no reseller is named. - Products requested: - 30 Freshservice Enterprise Annual subscriptions. - 14 Freshservice Business Agent add-ons. - 1 Freshservice Asset Pack covering 500 assets. - 30 Freshservice Freddy AI copilot subscriptions. - Notable requirements: The stated subscription period is one year, with the department indicating an intent to renew for three years. The notice does not clarify whether this is three years total or additional renewal periods.

Description

The Ohio Department of Aging is seeking a renewal of its Freshworks Freshservice subscription for the term December 30, 2026, through December 30, 2027, and intends to renew for three years. The required items are 30 Freshservice Enterprise Annual subscriptions, 14 Business Agent add-ons, one Asset Pack of 500 assets, and 30 Freshservice Freddy AI copilot subscriptions. Bidders must be authorized Freshworks, Inc. resellers, and selection will be based on best value. Responses are due October 9, 2026, at 5:00 PM ET.

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