Kentucky CGI Advantage 4 #RFP-758-2700000097-1

Kentucky Contact Center as a Service Solution

Kentucky is seeking a Contact Center as a Service (CCaaS) solution through a competitive RFP. - Government buyer: Kentucky Finance Office of Procurement Services, Frankfort, Franklin County, Kentucky. - Requested service: Contact Center as a Service solution and related service delivery; quantities and detailed technical specifications are not available in the notice summary. - OEMs and vendors: No OEMs, manufacturers, or vendors are named in the available notice information. - Notable requirements and materials: The solicitation attachments are described as including a functionality matrix, mandatory requirements checklist, contact center and service deliverables, current operations overview, service-level agreement, cost proposal form, and business associate agreement. - Product details: No product part numbers or quantities are provided.

Description

The solicitation seeks a Contact Center as a Service. The source lists IT as the category and includes attachments for contact center and service deliverables, current contact center operations, functionality requirements, and a service level agreement. Bids must be submitted online? The notice says online responses are not accepted and directs bidders to the Terms and Conditions attachment for submission instructions. The response deadline is December 30, 2026.

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