City of Jacksonville #18227-26

Emergency-PRO EMS Workstation annual maintenance and support renewal

The City of Jacksonville seeks a one-year renewal of maintenance and technical support for Jacksonville Fire and Rescue’s Emergency-PRO EMS Workstation software. - Buyer: City of Jacksonville, Information Technologies, Technology Solutions Department (TSD), Procurement Division; Jacksonville Fire and Rescue Department (JFRD) is the user agency. - OEM and sole-source provider: Documed Systems International, Inc. (Documed), identified as the exclusive developer and authorized provider of Emergency-PRO maintenance, support, and upgrades. - Requested service: One annual maintenance and technical-support renewal for Emergency-PRO EMS Workstation software, including normal upgrades. The invoice specifies a quantity of 1; no part number is provided. - Value: Not-to-exceed amount of $24,975. - Notable scope detail: Documed also identifies interfaces for medical systems from Medtronics, Philips, and Zoll; billing systems from Digiteck, Per-Se, and Ortivus; and computer-aided dispatch systems from Motorola, Visionare, HTE, Intergraph, BioKey, OSSI, New World, and TriTech. These companies are referenced as providers of systems with existing interfaces, not as vendors being solicited for this renewal. - Term: One year for FY27; no option years are stated.

Description

The City of Jacksonville is seeking renewal of annual maintenance and technical support for Emergency-PRO EMS Workstation software used by Jacksonville Fire and Rescue. Support includes technical assistance and normal software upgrades for the coverage period October 1, 2026, through September 30, 2027. The source documents identify Documed Systems International, Inc. as the sole-source provider. The stated not-to-exceed amount is $24,975.

View original listing