Quebec SEAO #20165328

SaaS Ticketing Platform and Implementation for the Musée d'art contemporain de Montréal

The Musée d'art contemporain de Montréal is seeking a SaaS ticketing platform and related implementation services for its museum operations. - Buyer: Musée d'art contemporain de Montréal. - Procurement: - Acquire a digital ticketing platform delivered as SaaS, with implementation and user training. - No OEMs, vendors, part numbers, or item quantities are identified in the solicitation summary. - Platform capabilities: - Support ticket sales, subscriptions, cultural and educational activities, events, and group reservation requests through online, mobile, workstation, and interactive-kiosk channels. - Provide tools for configuration, pricing, billing, participant tracking, access control, and reporting. - Interoperate with the Museum’s CRM, financial systems, and reporting tools. - Notable requirements: The solution should be secure, usable, scalable, and reliable, and help reduce manual work. - Term and value: 36 months, with one 24-month renewal option. The stated estimated amount is CAD 380,000, approximately USD 275,000–300,000.

Description

The Musée d'art contemporain de Montréal seeks to acquire and implement a digital ticketing platform to modernize ticket sales, reservations, access control, billing, reporting, and audience tracking. The solution should support purchasing online, on mobile devices, at internal workstations, and through interactive kiosks, as well as ticket sales, subscriptions, activities, events, and group reservation requests. It should provide internal tools for configuration, pricing, billing, participant tracking, and reporting, and be secure, user-friendly, scalable, and interoperable with the Museum’s technology environment. The contract is for 36 months with one 24-month renewal option; bids are due October 5, 2026.

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