Wisconsin eSupplier #27-584-41

Wisconsin DNR RFI for approximately 650 sales kiosks, POS licensing, and managed support

The Wisconsin Department of Natural Resources is seeking vendor input on a kiosk and point-of-sale solution for its sales network. - Government buyer: Wisconsin Department of Natural Resources (DNR), DNR office, Madison, Wisconsin. - Opportunity: Request for Information (RFI) about kiosk hardware, point-of-sale software licensing, and ongoing managed services; it is not a finalized purchase specification. - Products requested: - Approximately 650 agent kiosk systems. Required hardware includes dual touch-screen monitors, an ID scanner and stand, a printer with toner, power cords, network and USB printer cables, and a surge protector. - Point-of-sale software licensing is referenced, but no product, part number, or quantity is specified. - Kiosk capabilities and delivery requirements: - Support the DNR GoWild application and provide customers with a transaction summary. - Be Wi-Fi enabled and support internet connectivity of at least 10 Mbps. - Arrive clean, functional, updated, patched, configured, and ready to install; ship in reusable containers. - Services requested: - Managed Service Desk with a single support contact available 24x7x365; Endpoint Management; Endpoint Detection and Response; and Advanced Exchange Replacement. - Kiosk purchasing, secure storage, shipping, installation, maintenance, repairs, updates, asset tracking, and ticket management. The vendor should provide ticket dashboards, resolution standards, and escalation processes. - At least two operational solutions for DNR testing, issue investigation, and training; pre-production testing before releases; and information on disaster recovery and change management. - Two sets of user guides and training resources—one for DNR staff and one for external customers—with virtual, recorded staff training and electronic materials. - Notable requirements: DNR approval is required before changes are made; updates must be tested before production, and related issues addressed urgently. Hardware and applicable software are subject to DNR security review. - OEMs and vendors: No OEM, brand, or vendor is named in the provided materials.

Description

The Wisconsin Department of Natural Resources is seeking information from vendors about options for supplying kiosk hardware and ongoing managed services for DNR kiosks deployed to field agents. The managed services may include a Managed Service Desk, Endpoint Management, Endpoint Detection and Response, and Advanced Exchange Replacement. The suggested solution must provide a single point of contact and communication for DNR kiosk support interactions 24x7x365. Responses are due November 9, 2026, at 1:00 PM.

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