Bismarck Civicplus #1324

Cloud Permitting, Licensing, and Optional Asset Management Software for the City of Bismarck

The City of Bismarck is seeking a cloud-hosted platform to modernize permitting, licensing, regulatory workflows, and potentially asset and work order management. - Government buyer - City of Bismarck, North Dakota; City Government, supporting multiple City departments. - Contact office identified as the IT Department / Senior Systems Analyst. - Requested solution - Cloud-hosted software for permit and license lifecycle management, inspections, code enforcement, renewals, multi-department reviews, and conditional approvals. - The City may also procure integrated or interoperable enterprise asset and work order management, including service requests, asset tracking, inspections, and preventive and reactive maintenance. It may make separate awards for these functional areas. - Proposals may cover only asset and work order management, and phased implementation is acceptable. - Named OEMs, vendors, and existing systems - AssetWorks is named in connection with a legacy system from which data may need to be migrated; it is not identified as the selected or required solution provider. - CommDev TRAKiT is also named as a legacy system. No specific OEM or vendor is mandated for the new solution. - Scale and important requirements - Support approximately 40 active inspectors, 80 view-only/reporting users, and about 650 City employees; the existing public portal serves approximately 4,586 public and contractor accounts. - Provide GIS-based parcel, project, and case workflows, with integration to ArcGIS Online and City financial systems. - Include digital plan review with markup, comments, version control, and resubmittals; a public portal for applications, status tracking, inspection scheduling, payments, and historical records; and mobile field use with offline capability, photo capture and annotation, GIS workflows, and synchronization. - Include configurable workflows, role-based security, audit trails, records retention, reporting, open standards, and APIs. Proposals should distinguish native features from integrated components. - Pricing should address subscriptions or licenses, implementation, configuration, data migration, integrations, training, support, maintenance, and optional extensions. Public-sector references are preferred.

Description

The City of Bismarck is requesting proposals for a comprehensive, cloud-hosted software solution for permitting, licensing, inspections, code enforcement, and related regulatory workflows across City departments. It also seeks enterprise asset management and work order management functionality, either integrated into the same platform or as an interoperable standalone solution. The system is intended to replace fragmented legacy systems and manual processes, supporting the full lifecycle of permits and licenses as well as management of City assets, service requests, inspections, and maintenance work orders. Solutions should support complex departmental workflows, public online access, mobile field operations, security and compliance requirements, and integration with existing City systems.

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