California eProcure #0000040522

Statewide Construction Complaint Arbitration Program Services

California’s Contractors State License Board is seeking a contractor to operate a statewide arbitration program for construction-related complaints. - Buyer: California Department of Consumer Affairs (DCA), Contractors State License Board (CSLB), Business Services Office, Contracts Unit. - Requested service: Design, develop, and operate the CSLB Arbitration Program, including case administration and tracking, qualified construction-dispute arbitrators, hearings, participant support, written decisions, and monetary awards. - Volume and decisions: Expected workload is approximately 400–800 cases annually. The cost example uses 500 mandatory and 120 voluntary arbitrations per year. The RFP seeks decisions within 70 days; the sample agreement states 90 days. - Additional work: Provide at least 10 staff-training sessions over the contract and toll-free telephone support for program participants. Submit monthly reports on case activity, outcomes, costs, and processing times. - OEMs and vendors: No product manufacturers, vendors, or service providers are named in the solicitation. DVBE participation is exempt from the requirement but encouraged through an incentive. - Funding and term: The three-year estimated funding limit is $2,548,500. The anticipated term is three years, subject to approval and annual appropriations.

Description

The Department of Consumer Affairs, Contractors State License Board, invites proposals to provide arbitration services for its Arbitration Program. The solicitation seeks services described as sound, innovative, and creative. The line item is Arbitration Program Services, with a requested quantity of one. The RFP notes that DVBE participation is exempt, though participation is encouraged through an incentive.

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