SAM #36C77026C0003

VA award for iA APFS support and preventive maintenance at CMOP Charleston

The Department of Veterans Affairs awarded support and preventive maintenance for the proprietary APFS at CMOP Charleston. - Award: Award number 36C77026C0003; Innovation Associates (iA) is identified as the sole capable provider because it controls the system’s proprietary technology and technical data. - Services: 24/7 emergency technical support; software and hardware support; spare parts and RMA services for equipment, dispensers, and canisters; preventive maintenance; and support for third-party equipment. - On-site staffing: Three iA System Managers are included. - Term context: The attachment describes a 12-month base period with 12-month option periods; the number of options is not stated. The existing extended warranty is scheduled to expire August 25, 2026. - Items and value: No product part numbers, product quantities, or contract value are provided.

Description

This procurement is for an APFS Service and Support Plan (SSP) and Preventative Maintenance Services of Innovation Associates (dba iA) proprietary Automated Prescription Fulfillment System (APFS) and third party support equipment and provides for 24/7 Emergency Technical Support, Software Support, Hardware Support, Spare Parts and RMA Services for Equipment/Dispensers/Cannisters, Preventative maintenance, and on-site support provided by three (3) iA System Managers.

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