Butte-Silver Bow (Consolidated) Civicplus #308

Butte-Silver Bow Unified Communications and Telephone System Refresh

The City-County of Butte-Silver Bow is seeking a refresh of its enterprise telephone and unified communications system. - Buyer: City-County of Butte-Silver Bow, Information Technology and Services Department. - Existing OEM/platform: Mitel MiVoice Business. Mitel is the only named OEM; no replacement OEM, model, or part number is prescribed. - Products and quantities: Approximately 380 IP phones—55 basic, 184 standard, 121 advanced, and 20 executive/advanced mobility—and UC licensing for 380 users, split between 360 standard and 20 advanced/mobile users. No product part numbers are provided. - Modernization services: Virtualize call-control infrastructure; migrate PRI telephone service to SIP trunking and port approximately 880 numbers; implement emergency-calling capabilities; and provide installation, migration, training, support, and warranty services. - Notable requirements: Preserve required functionality, telephone numbers, operational continuity, and existing investments where practical. Phone and UC capabilities include secure voice, desktop/softphone access, and mobile or remote-user support as applicable. Emergency-calling work must address applicable RAY BAUM’S Act and Kari’s Law requirements, including dispatchable location support. Reporting must support call-detail searches, exports, retention, and backup/recovery for at least 300–1,000 users/endpoints. - Commercial consideration: Pricing should include five-year total cost of ownership and support/maintenance costs for Years 1–5. No contract duration or option years are specified. Proposers must be registered in Montana or able to register.

Description

The City-County of Butte-Silver Bow is requesting proposals from qualified telecommunications and unified communications providers to refresh its enterprise telephone and unified communications system. The project includes replacing approximately 380 legacy IP desk phones, modernizing call-control infrastructure, providing communications features for approximately 380 users, migrating legacy physical servers/controllers to a supported virtualized environment, and transitioning PRI-based PSTN connectivity to SIP trunking. Proposals must address integration with or migration from the existing Mitel MiVoice Business environment while preserving required functionality and operational continuity. Sealed proposals are due October 16, 2026, and respondents must be registered in Montana or able to register.

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