Mississippi Procurement Portal #3150007058

Statewide telehealth and crisis-support program for Mississippi veterans and first responders

Mississippi DMH is seeking a statewide telehealth and crisis-support program for veterans and first responders. - Government buyer: Mississippi Department of Mental Health (DMH), State of Mississippi; service coverage across all 82 counties. - Program: One turnkey behavioral-health and crisis-support program for eligible participants age 18 and older; the estimated eligible population is approximately 200,000. - Services: Mississippi-licensed teletherapy, a dedicated 24/7/365 crisis line staffed by licensed clinicians, on-demand wellness and resilience resources, care coordination, implementation, customer service, reporting, and co-branded outreach. - Includes up to 10 individual therapy sessions per eligible participant during the initial contract term; additional sessions may be provided when clinically appropriate, with no fixed cap when clinically indicated. - Participants can choose a therapist and use secure video, telephone, live chat, or asynchronous messaging. The first appointment must be offered within 24 hours, with appointments available during days, evenings, and weekends. - Crisis contacts must be unlimited and available at no cost, with follow-up at approximately 48 hours and 30 days. - Platform and access requirements: Provide a participant-facing program website and accessible phone- and computer-based services, plus a real-time dashboard and aggregate outcomes reporting. Access must be no-cost and not require insurance or a referral; applicable privacy, security, and compliance requirements apply. - Delivery and pricing: Fixed-price, single-award program. Go-live is required within 60 calendar days after contract execution. - OEMs and vendors: No OEMs, product brands, or prospective vendors are named in the notice or attachment.

Description

The Mississippi Department of Mental Health is seeking proposals for a statewide behavioral health telehealth and crisis support program for Mississippi veterans and first responders. Services include access to licensed therapists, a 24/7 crisis support line staffed by licensed clinicians, wellness programming, and a real-time reporting dashboard. The platform must serve participants across all 82 Mississippi counties, with no cost or referral, insurance, or paperwork barriers to care. The solicitation describes a single fixed-price contract funded through the Rural Health Transformation Program.

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