Mountain Brook City School District Mbcsd #RFP-IT-26-142

USAC Oracle E-Business Suite operations, maintenance, and enhancement services

USAC is seeking managed support and enhancement services for its Oracle-based financial platform, UNIFi. - Buyer: Universal Service Administrative Company (USAC), operating under Federal Communications Commission (FCC) oversight; Washington, DC. - OEM: Oracle is the named manufacturer and provider of the core software platform. No service contractor or reseller is named. - Services requested: - CLIN 0001: Managed operations and maintenance of Oracle E-Business Suite (EBS), priced as a firm-fixed-price service. - CLIN 0002: Backlog work, RICE development, and enhancements, primarily time-and-materials with fully burdened labor rates; USAC may request firm-fixed-price proposals for specific work. - Supported environment: USAC’s UNIFi system, including Oracle EBS 12.2.12, Oracle Database 19c, Oracle EBS Asserter 23.3.92, Oracle Linux OEL 8, Oracle Integration Cloud, and OCI Government Cloud. No product quantities or hardware purchases are specified. - Scope and notable requirements: Application and functional support, administration and monitoring, user access, help desk support, incident and period-close assistance, patch assessment and deployment, integrations, reporting, data quality, and continuous improvement. The contractor is also expected to support and upskill USAC staff, including infrastructure/DBA knowledge transfer; AI use requires prior written USAC approval. - Term: One-year base period plus one optional one-year renewal. Transition-in and knowledge transfer are planned for the first 90 days, with transition-out and knowledge transfer at the end of service or after termination notice.

Description

USAC is seeking a contractor to provide ongoing managed Operations and Maintenance services for its Oracle E-Business Suite (Oracle EBS) Financial System and components. The bid sheet identifies Oracle EBS Operations and Maintenance Managed Service and Oracle EBS backlog, RICE development, and enhancements as the work categories. The solicitation is a Request for Proposal, with proposals due October 26, 2026, by 11:00 AM ET. The RFP also requires offerors to submit a signed confidentiality agreement.

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