Federal Register #2026-20051

NHTSA seeks public comment on renewing qualitative feedback collection

NHTSA is requesting public comment on renewing its qualitative feedback collection—not soliciting a procurement contract. - Government buyer: U.S. Department of Transportation (DOT), National Highway Traffic Safety Administration (NHTSA), Office of Communications and Consumer Information. - Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, OMB Control No. 2127-0682. - Feedback methods include user experience and customer satisfaction surveys, focus groups, online tracking studies, small group discussions, and usability studies. - Proposed changes add four annual tracking studies of high-visibility enforcement campaigns and additional customer satisfaction surveys. - Estimated annual participation is 42,192 respondents, with 5,472 annual burden hours. Participation is voluntary; results are intended to improve agency services and are not intended to be statistically generalizable. - This is an information-collection notice, not a procurement opportunity. No OEMs, vendors, products, product quantities, or contract value are identified.

Description

NHTSA invites public comments on a request to renew, with changes, its generic clearance for collecting qualitative feedback on agency service delivery. The collection gathers feedback from customers and stakeholders to help assess and improve services and program management. Proposed changes add four annual tracking studies of high-visibility enforcement campaigns and additional customer satisfaction surveys. The notice seeks comments by November 30, 2026; this is an information collection notice, not a procurement opportunity.

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