Village of Oak Brook Opengov #310159

Ambulance billing, collections, and financial reporting services for Oak Brook Fire Department

The Village of Oak Brook Fire Department is seeking a firm to manage ambulance billing and revenue-cycle services for its emergency medical calls. - Government buyer: Village of Oak Brook, Purchasing Division, for the Fire Department, Oak Brook, Illinois. - Services requested: End-to-end billing, collections, financial reporting, and analytics for Advanced Life Support (ALS), Basic Life Support (BLS), and non-transport calls, from patient transport through account closure. - Provide a full-time program manager and maintain payer documentation and agreements. - Prepare and mail patient invoices and submit electronic claims within three business days after receiving ambulance report data, as applicable. - Handle claim tracking, denial resolution, patient inquiries, statements, revenue posting and reconciliation, and daily deposits to the Village account. - Provide monthly and custom reports, coordinate with collection agencies, research missing insurance information, and support online and credit-card payments. - Include postage in the contractor’s fee and provide secure remote system access. - Systems and named companies: ImageTrend is the electronic patient-care-report system the service must integrate with. EMS-MC is identified as the current ambulance-billing system, and Apple iPads are used for electronic reporting; these are existing tools, not specified purchases. - Notable requirements: The solution must support ImageTrend-compatible electronic data integration and pre-claim error checking. The contractor is not responsible for existing unbilled or previously billed accounts. The Village prefers compensation based on a percentage of fees collected and requests itemized startup and ongoing costs. - Products and quantities: No products, part numbers, or purchase quantities are specified.

Description

The Village of Oak Brook is seeking proposals for ambulance billing collection, financial reporting, and analytical services for Oak Brook Fire Department ambulance services. The scope covers Advanced Life Support (ALS), Basic Life Support (BLS), and non-transport calls under local ordinance, including management of the billing process from patient transport through account closure. The Village plans to evaluate vendor experience, proposed solutions, and costs under the RFP criteria. Proposals are due October 28, 2026, at 3:00 p.m. Central Time.

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