Shelby County Shelby #2026-9-12689

Shelby County SIP Trunk and Telecommunications Services

Shelby County IT Services is seeking SIP trunk connectivity and related telecommunications support for County locations. - Government buyer: Shelby County, Alabama; Shelby County IT Services. - OEMs and vendors: No manufacturers, OEMs, resellers, or service providers are named in the solicitation. - Services requested: SIP trunk service connecting County physical sites, with fax service also referenced. - Support 911, local and domestic long-distance calling, inbound toll-free calls, and PS/ALI. - Provide burstable or elastic call paths, inbound failover to multiple customer IP addresses, and at least four outbound signaling servers for failover. - Support Ray Baum’s compliance without requiring a unique DID for each extension, and support T.38, G.711, and G.729 protocols. - Include configuration, installation, testing, and service activation within 30 days of contract execution; technical support, remote diagnostics, on-site visits, and a real-time circuit-monitoring portal are also required. - Provide 24/7 support through a local representative within 50 miles. - Security and resilience: Require multifactor authentication for County network access, encrypted and geographically redundant backups retained for 12 months, quarterly recovery testing, and restoration within one day of request. - Pricing and award scope: Price recurring services monthly by location and separately identify professional services, equipment, and other charges. The County may select some or all locations and may award to multiple carriers.

Description

Shelby County is soliciting bids for SIP trunk connectivity services for its network and physical sites. The scope includes traditional voice services, inbound and outbound failover, specified protocols, and installation, testing, and operation within 30 days of contract execution. The selected vendor must provide technical support, monitoring, and 24/7 local support within a 50-mile radius. Bids should provide monthly unit prices by service location and separately list other costs; the County may award services by location or to multiple carriers.

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