Murrieta Planet bids #MSD 26-012

Cloud-based municipal asset management system and implementation services

The City of Murrieta is seeking a cloud-based asset management system and implementation services for municipal operations. - Government buyer: City of Murrieta, California; Municipal Services, with the City Manager’s Office identified in the attachment. Contact: Isaac Bravo, Management Analyst. - Requested solution: An enterprise Asset Management System (AMS), CMMS, or comparable packaged solution, including software licensing or subscription, hosting, implementation, and ongoing support. No specific AMS manufacturer, part number, or quantity is identified. - Key capabilities: Manage city assets and asset lifecycles, work orders, preventive maintenance, inspections, maintenance histories, warranties, costs, inventory, contractor activity, and public service requests. Required features include GIS-based asset management, configurable workflows, mobile field operations with offline use, dashboards and reporting, a public request portal, duplicate-request handling, and open APIs. - Notable requirements: U.S.-hosted SaaS; native Esri ArcGIS integration; integrations with ERP and identity systems; secure, role-based access; FEMA disaster-cost tracking; 811 ticket linkage; and tools for data migration, automation, and practical AI use. Migration must account for existing Asset Essentials and SeeClickFix records. - Named technology and product references: Esri ArcGIS; Tyler Munis; ERP Pro; Oracle; Azure AD; Okta; Apple Maps; Google Maps; Waze; Asset Essentials; SeeClickFix; NRPA/CPSI standards; MUTCD codes; FEMA categories; and 811 DigAlert/Underground Service Alert. These are references or compatibility/migration systems, not a named OEM for the requested AMS. - Professional services: Project management and process review; system configuration and integrations; data conversion and migration; testing and security validation; training and knowledge transfer; implementation, go-live and stabilization; and ongoing hosting, maintenance, updates, and technical support.

Description

The City of Murrieta is seeking proposals for a comprehensive asset management system to manage municipal assets, work orders, inspections, preventive maintenance, service requests, inventory, and field operations. The system is expected to include GIS capabilities, mobile functionality, a public-facing resident request portal, integrations with enterprise systems, and security and reporting tools. Professional services include project management, configuration, data migration, integrations, testing, training, implementation, go-live support, and ongoing technical support. The RFP describes an intended not-to-exceed contract with a five-year initial duration, beginning on or about April 2027, and possible extensions.

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