San Bernardino County ePro #DPHE26-FP-6260

Online Food-Handler Training and Food Safety Manager Certification Assessment Services

San Bernardino County is seeking a provider for online food-handler training and assessment, plus food safety manager certification assessment support. - Government buyer: San Bernardino County Department of Public Health, Environmental Health Services Division, Food Protection. - Requested services: - Interactive online food-handler course, testing, certificates, verification, reporting, customer support, secure payment processing, and County administrative access. - Food safety manager certification assessment support, including coordination with County-led in-person proctoring and training for designated County proctors. - If requested, 10 copies of the training program in DVD or other digital formats, plus a digital copy of the exam. - The solicitation also lists course development and instructional training, e-commerce consulting, food administrative services, and food management services as service categories; each is listed with a quantity of 1. - Key requirements: 24/7 online availability; English, Spanish, Mandarin Chinese, Korean, Vietnamese, Tagalog, and American Sign language access; course reading level at or below sixth grade; approximately 2.5 hours of course and assessment time; at least 40 assessment questions; a 70% passing score and one free retake; immediate certificates upon passing; and three-year certificate validity. - The contractor must provide fraud prevention, mobile-friendly certificate and facility lookup, County reporting and database access, monthly operational and fiscal reports, secure payments, and prepaid vouchers. The County-established food-handler fee is $22; the contractor retains an agreed portion and remits the balance monthly. Course development is at no cost to the County, and content changes require County approval. - The County reports approximately 5,000 existing program enrollments per month. The contractor must have at least three years of relevant experience and protect customer information from misuse or marketing use. - No specific commercial OEM, vendor, hardware product, or product part number is identified.

Description

San Bernardino County's Department of Public Health is seeking proposals for an interactive web-based online training course and assessment for food handler certification of County residents, as well as an assessment for food safety manager certification. The County's role in food safety manager certification will be limited to proctoring an in-person examination. Services will be available online 24/7, with manager exam training conducted within San Bernardino County and a proctor present on a County-scheduled basis. The contract period may be up to three years, from July 1, 2027, through June 30, 2030.

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