Oklahoma Supplier Systems #EV00000979

Cloud Mentoring Platform, Implementation, and Ongoing Support

Oklahoma is seeking a cloud-based mentoring platform and related implementation and support services for the Oklahoma State Department of Health. - Government buyer: Oklahoma State Department of Health (OSDH), Allied Health Service; administered by the Office of Management and Enterprise Services (OMES), Central Purchasing. - Platform: One cloud-based, multi-user mentoring program platform for onboarding, internships, discipline-specific programs, and licensure supervision. Capacity must support 200–1,000 users; no brand, OEM, or platform part number is specified. - Key capabilities: Participant registration and configurable questionnaires; multiple participant roles; administrator- or participant-led matching; communications and reminders; scheduling; tasks and resource sharing; surveys and feedback; dashboards, reporting, analytics, and data export; role-based access and agency branding. - Integrations: Support Microsoft 365, Outlook, and Teams, subject to agency IT approval, and secure data exchange with Workday or other agency-approved workforce systems. - Security and AI: Meet applicable state security, privacy, accessibility, and IT requirements. Support secure return, export, and deletion of agency data at contract end. Any AI must default to disabled, allow agency opt-out, and not use agency data to train or improve vendor AI. - Services: Provide implementation, administrator training, user resources and documentation, ongoing customer and application support, maintenance, troubleshooting, defect resolution, enhancement support, and disaster-recovery/source-code deployment support. - Commercial and delivery requirements: One supplier is sought. Pricing is to be firm-fixed, with annual pricing and a separate cost breakdown; travel costs are included. Bidders must identify requirements met out of the box versus through customization, and selected top-scoring qualified suppliers must provide a live demonstration. The resulting contract may be available for statewide use.

Description

The Oklahoma State Department of Health is seeking proposals for a secure, cloud-based mentoring program platform supporting structured, scalable, and measurable mentoring initiatives. The platform must support multiple programs, participant registration and matching, scheduling and automated communications, resources, surveys, agency-system integrations, and reporting and analytics. The solicitation also calls for implementation, training, ongoing customer support, maintenance, and compliance with applicable Oklahoma agency, privacy, security, accessibility, and IT requirements. The initial contract term is one year, with four one-year renewal options; a resulting contract may be designated for statewide use.

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