Alberta Purchasing #AB-2026-06333

City of Calgary Wheelchair-Accessible Taxi Centralized Dispatch Service

The City of Calgary is seeking a centralized service to coordinate wheelchair-accessible taxi trips across multiple providers. - Government buyer: City of Calgary. - Requested service: Centralized dispatch and supporting technology for on-demand wheelchair-accessible taxi trips across taxi brokerages and independent drivers. - Customer access through telephone, web, email, and mobile applications. - Trip-status and wait-time information, plus reporting and analytics. - Implementation, applicable software licensing, training, support, maintenance, and ongoing service operation. - Key requirements: Support coordination across multiple providers and deliver accessible, reliable service. - OEMs and vendors: No specific OEMs or service vendors are named. - Product quantities and part numbers: None specified; the procurement is for a service.

Description

The City of Calgary is seeking proposals for a centralized dispatch service and supporting technology to coordinate and schedule on-demand wheelchair accessible taxi services across multiple taxi brokerages and independent drivers. The service must provide customers a single point of contact through telephone, web, email, and mobile applications, and support trip-status and wait-time information, reporting, and analytics. The required scope includes implementation, software licensing where applicable, training, support, maintenance, and ongoing operation of the centralized dispatch service. The expected service period is April 1, 2027 through March 31, 2030.

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