Hinesville Civicplus #287

City of Hinesville RFP for Co-Managed IT Services to Supplement Internal IT Team

The City of Hinesville, Georgia is seeking proposals from qualified IT firms for co-managed IT services to supplement its internal IT team. - Government Buyer: - City of Hinesville, Georgia - IT Department, Assistant City Manager's Office - Scope of Services: - Remote Tier 1 end-user support via ticketing system - Monitoring and alerting services - Cybersecurity support, including compliance with CJIS security policies for public safety systems - Microsoft 365 administration - Collaborative assistance on escalated and complex IT issues - Technical guidance during normal business hours - Onboarding and transition planning to integrate contractor into City's IT environment - Recurring managed services to stabilize and support existing technology - Professional services for out-of-scope projects (e.g., major redesigns, platform replacements, migrations) - Optional services or software offerings may be proposed - Notable Requirements: - City retains responsibility for network and systems administration, production configurations, firewall policy, hardware standards, and architecture decisions - Compliance with CJIS security policies is mandatory for public safety systems - Service levels, performance, reporting, and governance requirements specified - Mandatory forms include proposer information, references, cost proposal, conflict of interest certification, Georgia E-Verify/Immigration Compliance Affidavit, non-collusion affidavit, and insurance requirements - No specific OEMs, hardware, or part numbers are mentioned; opportunity is open to all qualified IT service providers - Contract term is one year with options for annual renewal, subject to appropriation and satisfactory performance

Description

The City of Hinesville is seeking proposals from qualified Information Technology firms to provide comprehensive co-managed IT services. The selected partner will supplement the City's internal IT team by providing remote Tier 1 end-user support through a ticketing system, monitoring and alerting support, cybersecurity support, and collaborative assistance on escalated and complex issues. The City retains ownership of network and systems administration, production configurations, firewall policy, hardware standards, and architecture decisions. Proposals must be submitted by October 23, 2026, at 12:00 PM.

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