Opportunity
Delaware Department of Health and Social Services #HSS-27-008
Delaware seeks WIC EBT transaction processing services vendor
Posted
September 29, 2026
Respond By
February 09, 2027
Identifier
HSS-27-008
NAICS
522320, 518210
The State of Delaware Department of Health and Social Services, Division of Public Health, is seeking a vendor to provide WIC Electronic Benefit Transfer (EBT) transaction processing services. - The selected vendor will: - Manage all electronic benefit transactions for the WIC program, including real-time authorization, benefit delivery, updates, and participant account management - Integrate with authorized retailers and certify point-of-sale (POS) systems - Maintain accurate retailer files and approved product lists - Produce and distribute EBT cards, including PIN issuance and maintenance - Ensure system security, data encryption, and compliance with federal WIC confidentiality and technology requirements - Provide detailed reporting, settlement, and reconciliation data - Deliver customer service support for retailers, participants, and state staff - Oversee project management, system testing, training, and ongoing operational support - No specific OEMs or vendors are named in the solicitation - The opportunity requires robust technical integration, security, and compliance capabilities
Description
The State of Delaware Department of Health and Social Services, Division of Public Health, is seeking a vendor for a WIC EBT Processor contract. The contract involves managing all electronic benefit transactions, ensuring real-time authorization of WIC purchases, and supporting benefit delivery, updates, and account management for participants. The processor must integrate with authorized retailers, certify POS systems, maintain retailer files and product lists, and ensure compliance with federal WIC confidentiality and technology requirements. Additional responsibilities include EBT card production and distribution, system security, data encryption, detailed reporting, settlement, reconciliation, customer service support, project management, system testing, training, and ongoing operational support.