Massachusetts COMMBUYS #BD-27-1060-ITD00-ITD00-133948

Professional Services for Accela Software Suite Support and Maintenance

The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS) is seeking professional services to support and maintain the Accela Software Suite for multiple state agencies. - Government Buyer: - Commonwealth of Massachusetts, Executive Office of Technology Services and Security (EOTSS), Information Technology Division - OEM Highlight: - Accela is the sole Original Equipment Manufacturer (OEM) referenced - Vendors: - Only vendors on Statewide Contracts ITS81 (Project Services and GIS) and ITS86 Category 1 (Software and Service) are eligible - Products/Services Requested: - Accela Software Solution and Support - Installation, configuration, scripting, reporting, operational support, issue resolution, new configuration implementation, and project management - Integration with other systems, data conversion, custom interface development - Testing (unit, integration, user acceptance, performance, regression), production implementation, documentation, legislative change response, training, and collaboration with Accela SaaS team - Notable Requirements: - Bidders must provide a rate sheet for all personnel roles - Must detail IT project management methodology (Agile preferred) - Demonstrated experience with Accela and similar-scale data implementations required - Services support agencies including ABCC, DLS, DOT, and DOL (transitioning off) - Accela platform is transitioning from on-premises to SaaS - Opportunity may include onboarding additional agencies via separate task orders - Contract Structure: - Fixed-price support and time/materials or fixed-price task orders for professional services - Hourly rates must be valid for at least three years, with possible annual increases up to 3%

Description

This solicitation is a Request for Quotation (RFQ) for Accela Software Solution and Support issued by the Executive Office of Technology Services and Security (EOTSS) of the Commonwealth of Massachusetts. The procurement seeks professional services to support the Accela Software Suite, including issue resolution, new configuration implementation, operational support, and project management. The program currently serves four state agencies and may expand to others. The RFQ is restricted to vendors on the Statewide Contracts ITS81 and ITS86 Category 1.

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