CanadaBuys #AB-2026-06559

City of Calgary RFP for Call Centre Services for Building and Property Maintenance

The City of Calgary is seeking proposals for Call Centre Services to support Building and Property Maintenance operations. - Government Buyer: - City of Calgary (Building and Property Maintenance) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Call Centre Services for Building and Property Maintenance - No products, part numbers, or specific technologies are specified - Unique or Notable Requirements: - Open, competitive procurement with no prequalification required - Compliance with Canadian Free Trade Agreement (CFTA) - Focus on supporting Canadian industries - Contract term is 35 months, with up to two additional three-year renewals (maximum nine years total)

Description

This Request for Proposal (RFP) is for Call Centre Services for Building and Property Maintenance Services. The contract will have an initial term of three years with the possibility of two additional three-year renewals, not exceeding nine years in total. The estimated contract period is 35 months, starting on January 4, 2027. The procurement process is competitive and open, governed by applicable commercial negotiation laws, and no prequalification is required.

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