Nash County Civic Plus #RFP #2027-003-09-4375

Nash County EMS Ambulance Billing, Collection, and Software Services Solicitation

Nash County Emergency Medical Services (EMS) is seeking a qualified vendor to provide comprehensive ambulance billing and collection management services, including required software solutions and training. - Government Buyer: - Nash County Emergency Medical Services (Nash County EMS), North Carolina - Contact: Travis Green, Deputy Division Director - Products and Software Solutions: - ESO Software Suite (includes EHR, ESO-HER Interface, EHR CAD Integration, EHR Cardiac Monitor Integration, EHR Billing, ESO Health Data Exchange, ESO Alerting, ESO Personnel Management) - Supports up to 35,000 EMS calls annually - Varikko Software Suite (Forms Cloud, Scheduling Cloud, Time and Payroll Cloud, Inventory and Asset Cloud, Fleet Cloud, Survey Cloud, HR Cloud, Priority Support, Certification Cloud, eLearning Cloud, Skills Testing Cloud, Classroom Training Cloud, Quality Assurance Cloud, Performance Management Platform, Policy Management Cloud, Text Messaging Add-on) - 200 licenses required - Services Requested: - Management and oversight of emergency medical transport billing and collections - Processing incident information, invoicing, collections, backlog management - NAAC-certified electronic documentation training (online and in-person) for EMS crews - Detailed reporting and analytics - Unique/Notable Requirements: - Vendor must have at least 5 years of experience in ambulance billing and collections - Must serve at least 3 North Carolina clients with a minimum of 10,000 emergency transports annually - SSAE 18 SOC 2 Type 2 certification required - HIPAA compliance and NAAC certification for billers - Pricing based on percentage of net collections - OEMs Highlighted: - ESO (for EMS software suite) - Varikko (for cloud-based management and training modules) - Contract Term: - Initial term of 3 years with an option to renew for an additional 2 years

Description

Nash County Emergency Medical Services is soliciting proposals for EMS Billing Services from qualified companies to provide ambulance billing and collection management and oversight services. The contract will be for an initial term of three years with an option to renew for an additional two years. The services include management of billing and collection processes, training, reporting, and software provision for electronic patient care reporting and billing. Proposers must meet specific experience and certification requirements and provide detailed proposals including technical and price components.

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