Inland Empire Health Plan Bonfire #26-07203

IEHP seeks Enterprise Cloud Contact Center Services for 24/7/365 Non-Medical Transportation support.

IEHP is seeking Enterprise Cloud Contact Center Services to support Non-Medical Transportation (NMT) for its members. - Government Buyer: - Inland Empire Health Plan (IEHP), Rancho Cucamonga, San Bernardino County, CA - Services Requested: - 24/7/365 call center support for NMT, including all holidays - Capability to scale and integrate Non-emergency Medical Transportation (NEMT) call volume within 90 days of contract award - Services must address linguistic and cultural requirements for IEHP's diverse member base - Ensure uninterrupted member access to transportation services outside standard business hours - Unique Requirements: - High call volume handling - Rapid integration of NEMT services - Compliance with IEHP's security and local preference documentation - No specific OEMs or vendors are named in the solicitation - Notable for its requirement of continuous, scalable, and culturally competent service delivery

Description

This RFP is for Enterprise Cloud Contact Center services on behalf of IEHP. The procurement seeks qualified bidders capable of providing 24/7/365 support for Non-Medical Transportation call volume, including holidays. The awarded vendor must also support Non-emergency Medical Transportation call volume with the ability to scale and integrate within 90 days of contract award. Services must meet IEHP's linguistic and cultural requirements and ensure continuous member access to transportation services outside standard business hours.

View original listing