Massachusetts COMMBUYS #BD-27-1022-DMH08-8210C-133851

Massachusetts DMH Interpreter Services Scheduling SaaS Procurement

The Massachusetts Department of Mental Health (DMH) is seeking a cloud-based Interpreter Services Scheduling Software as a Service (SaaS) solution to manage interpreter appointments and related workflows. - Government Buyer: - Commonwealth of Massachusetts, Department of Mental Health (DMH), Executive Office of Health and Human Services - OEMs and Vendors: - SHI International Corp (incumbent system: Veoci Inc) - Veoci Inc (incumbent SaaS solution) - Notable authorized ITS86 vendors: Advizex Technologies LLC, Blue Mantis Inc, Carahsoft Technology Corporation, CBTS LLC, CDW Government LLC, EchoStor Technologies, ePlus Technology Inc, Insight Public Sector Inc, NWN Corporation, Presidio Networked Solutions LLC, Smartronix LLC, Strategic Solutions Group LLC - Products/Services Requested: - Interpreter Services Scheduling SaaS (cloud-based, COTS) - Includes software licensing, hosting, maintenance, technical support, implementation, training, and professional services - Must support real-time scheduling, role-based access, audit trails, automated notifications, customizable dashboards/reports, and integration via REST/SOAP APIs - Must serve approx. 40 daily in-person appointments and up to 100 trained users - Professional services for implementation, configuration, training, documentation, and ongoing support - Unique/Notable Requirements: - Solution must comply with HIPAA, ADA/WCAG 2.0 AA accessibility, and Massachusetts enterprise security policies - All Protected Health Information (PHI) must be stored in the United States - 24/7 system availability, disaster recovery, and business process enforcement - Pricing fixed for first five years, annual increases capped at 3%, contract term through 2031 with possible extensions to 2037 - Eligible for Small Business Purchasing Program (SBPP) - Integration capabilities required (REST/SOAP APIs) - Training for internal and external users (approx. 50-100 users)

Description

This solicitation is a Request for Quotation (RFQ) issued by the Department of Mental Health for Interpreter Services Scheduling Software as a Service. The procurement is released under the statewide contract ITS86 and seeks a fixed-price software service solution. The contract will be governed by the terms of the statewide contract ITS86. The solicitation includes requirements for software licensing, maintenance, support, and professional services, and is eligible for the Small Business Purchasing Program (SBPP).

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