Georgia Procurement Registry #PE-77686-NONST-2027-000000014

Haralson County IT Managed Services Solicitation

Haralson County Government is seeking a qualified provider for comprehensive IT Managed Services to support its operations over a three-year period. - Government Buyer: - Haralson County Government (Board of Commissioners), Buchanan, GA - Scope of Services: - Fixed-cost IT support and maintenance for local government offices - Cyber security services including endpoint protection, phishing simulations, penetration testing, and annual GAP assessments - Backup and disaster recovery solutions (on-premises and cloud options) - Technology strategy planning and solution design - Secure wireless maintenance (Meraki systems) - IT policy development, implementation planning, hardware life cycle management, software licensing control, and architectural documentation - Coordination with the County's phone service provider - Minimum one on-site visit per week; majority of support delivered remotely - 24/7 network monitoring and proactive escalation protocols - GCIC certification required for technicians working with criminal justice agencies - Contract Details: - Fixed-cost contract with exceptions for large or unplanned projects - OEMs and Vendors: - No specific OEMs or vendors named; open to qualified managed service providers - Unique Requirements: - GCIC certification for criminal justice agency support - Secure wireless maintenance (Meraki) - Comprehensive cyber security and disaster recovery coverage - On-site and remote support requirements

Description

Haralson County is requesting bids for IT Managed Services to provide comprehensive IT support, cyber security, and coordination with the county's phone service provider over a three-year period starting January 1, 2027. The services include fixed IT support and maintenance, cyber security programs, backup and disaster recovery, maintenance and support, technology strategy planning, and more. The proposal must be fixed cost with exceptions for large or unplanned projects. The county requires a minimum of one on-site visit per week and 24/7 network monitoring with proactive communication and escalation protocols.

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