Opportunity
Federal Register #2026-19684
Peace Corps Announces New CRM System of Records for Applicant and Volunteer Management
Buyer
Peace Corps
Posted
September 25, 2026
Respond By
October 27, 2026
Identifier
2026-19684
NAICS
541512
The Peace Corps has announced the establishment of a new Customer Relationship Management (CRM) System of Records to enhance tracking and analysis of interactions with applicants and volunteers. - Government buyer: - Peace Corps, Office of Planning and Performance - Managed by Peace Corps Office of Information Systems - System details: - Integrates data from multiple internal platforms: PCrm, Volunteer Applicant Tracking System (DOVE), Medical Applicant Exchange System (MAXx), Volunteer Information Database Application (VIDA), Security Incident Management System (SIMS) - Contains personal information on leads, applicants, trainees, volunteers, and returned volunteers - Includes identifiers, demographic data, application history, service records, benefits, and communication logs - Technical requirements: - Hosted on a FedRAMP-certified SaaS platform - Emphasizes compliance with federal privacy and security standards - No OEMs or vendors are specified - No products or services are being procured; this is a public notice about a new system - Notable requirements: - System must meet federal privacy, security, and data retention standards - Routine uses and data categories are detailed for transparency
Description
The Peace Corps Office of Planning and Performance is issuing a public notice of its new system of records called the Peace Corps Customer Relationship Management (Agency CRM) System of Records (PC 38). This system manages a database to monitor, track, and analyze interactions with prospective and current Peace Corps applicants and volunteers from initial contact through completion of volunteer service. It integrates data from various internal platforms to support recruitment, onboarding, retention, and program evaluation. The system contains personal information of leads, applicants, trainees, volunteers, and returned volunteers, and is designed to improve operational efficiency and safeguard personal information.